These General Terms and Conditions of Sale govern the offer and sale of products on our website passivepreamp.com. If you need any assistance, go to the Shop, where you will find information on ordering, shipping, or refunds and returning products purchased on passivepreamp.com. Subscribe to our newsletter to receive news from us. Remember that you can always contact us by e-mail: pal@passivepreamp.com

WE SHIP WORLDWIDE DIRECTLY FROM UK

Orders

You can place your order through our website. The only price we offer is always the list price from the current price list. 20% VAT is applied to all goods and services sold within the UK. We export outside of UK without VAT added.  

Payments

We ask for the payment in two instalments, 50% at ordering and the other 50% before the shipping. We accept bank transfer payments to our GBP, EUR, AUD, CAD or US Dollar accounts. If you would like to pay in other currency than GBP we use the daily middle exchange rate of the date of the first invoice. We also accept online card payments but only in GBP. For card payments, we add a fee of 1.9% for European cards and 2.9% for non-European cards.

Warranty

icOn preamplifiers come with a 2 years return to base warranty.

Returns Policy

The customer has 10 days from the day of delivery to test the product and return it for a full refund minus the card payment fee (if it was any) and the shipping cost incurred by the seller. The customer must contact us via email to pal@passivepreamp.com and announce the order number and product which is to be returned. No returns are accepted after 10 days of receipt of the products ordered.

After 10 days the sale is final. The refund will NOT be granted if the product has been altered. The product must be shipped in original packing.

The return postage is to be paid by the customer.

Shipping and customs

If you are outside of UK the shipping will include import procedure. The shipping company is responsible for customs clearance of the shipment. If they need any data from the importer (you) they will contact you and inform you about what they need. The customs clearances are governed by your government and you should pay the local VAT, a small administration fee and in some countries import tax or other customs fee too. The import rules and the payables (like VAT) are different for every country. Please check the customs rules of your country before ordering. This online calculator can help too: https://www.simplyduty.com/import-calculator/

Company address:

Life-Changer Ltd.
18 Old Lane,
Manchester
M11 1BE
United Kingdom

VAT registration number: GB366953354

LIFE-CHANGER LTD is registered in England and Wales, Reg. No: 8586778 Registered Office: 18 Old Lane, Manchester, M11 1BE, UK