Terms and Conditions

These General Terms and Conditions of Sale govern the offer and sale of products on our website passivepreamp.com. If you need any assistance, go to the Shop, where you will find information on ordering, shipping, or refunds and returning products purchased on passivepreamp.com. Subscribe to our newsletter to receive news from us. Remember that you can always contact us by e-mail: pal@passivepreamp.com

WE ONLY SELL DIRECT AND SHIP WORLDWIDE FROM THE UK (except to RUSSIA)

Orders

You can place your order through our website. The only price we offer is always the list price from the current price list. 20% VAT is applied to all goods and services sold within the UK. We export outside of the UK without VAT added.  

Payments

We ask for the payment in two instalments, 50% at ordering and the other 50% before the shipping. We accept local bank transfer payments to our GBP (in the UK), EUR (in Brussels), AUD (in Collingwood, AU), CAD (in Ottawa) or US Dollar (in Memphis, US) accounts. If you would like to pay in other currency than GBP we use the daily middle exchange rate of the date of the first invoice. We also accept online card payments in GBP. For card payments, we add a fee of 2.5%.

Warranty

The icOn preamplifiers come with a 2 years return to base warranty. During the warranty period, there will normally be no charge for parts or labour. You are responsible to pay for the safe and proper shipment of the warrantied product to us, we will pay the cost of returning the repaired or replacement product to you. When returning a unit, the original packaging should be used to avoid transit damage. Please return the power supply and remote controller too together with the main unit.

Returns Policy

The customer has 10 days from the day of delivery to test the product and return it for a full refund minus the payment fee (if it was any) and the shipping cost incurred by the seller. The customer must contact us via email at pal@passivepreamp.com and announce the order number and product which is to be returned. No returns are accepted after 10 days of receipt of the products ordered.

After 10 days the sale is final. The refund will NOT be granted if the product has been altered. The product must be shipped in original packing.

The return postage is to be paid by the customer.

Shipping and customs

If you are outside of the UK the shipping will include an import procedure. The shipping company is responsible for the customs clearance of the shipment. If they need any data (your SSN or tax number in the US) from the importer (you) they will contact you and inform you about what they need. The customs clearances are governed by your government and you should pay the local VAT, a small administration fee and in some countries import tax or other customs fee too. The import rules and the payables (like VAT) are different for every country. Please check the customs rules of your country before ordering. This online calculator can help too: https://www.simplyduty.com/import-calculator/

Please do not ask us to undervalue customs declarations. Customs duties and VAT are governmental taxes and not paying them is actually committing fraud and against the law. We won’t risk being sued for tax evasion. Thank you for your kind understanding.

Company address:

Life-Changer Ltd.
18 Old Lane,
Manchester
M11 1BE
United Kingdom

VAT registration number: GB366953354

LIFE-CHANGER LTD is registered in England and Wales, Reg. No: 8586778 Registered Office: 18 Old Lane, Manchester, M11 1BE, UK